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Free shipping on orders of $40 & over!

Customer Help

Our Customer Support team is here to assist.

Common purchase queries answered

Orders and Shipping..

For all customers with an Australian delivery address, FREE standard shipping applies to orders $40 and over.

Orders under $40 will incur a $9.95 charge for standard shipping.

Express delivery is available on request.

View our Shipping & Order Tracking page.

All orders received before 3pm Monday to Friday will be shipped the same day.

Australia Post ‘Parcel Post’ delivery service satchels are usually delivered in 2 or more business days within Australia. This may change at times due to various circumstances.

Final delivery time is dependent on Australia Post and the delivery location.

Please be sure to carefully enter your address at the checkout. The delivery address for an order must be a valid address.

As we aim to ship any orders received by 3pm the same day (Monday thru Friday), a change of address can only be accepted before 3pm that same day.

i.e. Before 3pm that same day (Monday thru Friday), just email us at shop@headstartcondoms.com.au

Quote your order number, name and the change of address details and we will ship to the new address.

*** In the event that the wrong address had been entered at checkout, and the package is delivered, Headstart will not be liable for any replacement or refund.

Currently are store is geared towards Australian consumers and all prices are shown in Australian Dollars.

Shipping costs also apply only to Australian delivery addresses.

However if you reside overseas we will be happy to discuss supplying product to you.

Please email us at info@headstartcondoms.com.au to discuss.

Yes, subject to the size of your order.

Headstart uses Australia Post to deliver our products throughout Australia.

Orders are discreetly packed in a Parcel Post Satchel (various sizes are available) with tracking enabled.

If a very large order we will use whatever is the most suitable packaging material and delivery method.

Our aim is to please on every order!

Our products are classed as ‘Health Products’ and are GST-free.

When we have shipped your order you will receive an email advising you that your Headstart Order is now complete.

This will have your order number and Australia Post Tracking ID.

Use this link below..

Australia Post Tracking

to goto the Australia Post online tracking page.

Just enter your tracking code to check the current status of your delivery via Australia Post.

Either email us at Headstart Customer Support

Use the online form on our Contact Us page

Use the ‘Request a Call Back’ feature on the Contact Us page and select either phone call or SMS and we will respond to you.

Questions about an order?

Order Query Resolution..

Please contact us via email at shop@headstartcondoms.com.au

or use the ‘Request a Call Back’ feature on the Contact Us page and select either phone call or SMS and we will respond to you.

Quote your Order Number and Name and the details of any problems with your order.

Our Customer Support will get back to you promptly to sort any issues with your order.

As we aim to ship any orders received by 3pm the same day (Monday thru Friday), any changes or cancellations of an order can only be accepted before 3pm that same day.

i.e. Before 3pm that same day (Monday thru Friday), just email us at shop@headstartcondoms.com.au

Quote your order number, name and the reason for your enquiry and we will respond to you promptly.

Yes you can.

Just place your order as normal and if the item is out stock it will be put on backorder and shipped once back in stock.

Free shipping / Tracking

On orders of $40 and over

Discreet delivery

Wink wink, say no more

Outstanding Service

Try us and see!

Secure Checkout

PayPal / MasterCard / Visa..

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